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michel melon
Belgium

Forum Posts: 378
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May 12, 2019 - 5:37 pm
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Hi Jolyon,

When a new version of our software is released some of the anti-virus software solutions block it as a false positive. We actively submit our releases to the anti-virus companies, but it is an imperfect science, especially with so many out there.

We typically see a few of these messages come up early on with a new release, then stop as the anti-virus software learns our software is safe.

To install StairDesigner or Polyboard when you see these kind of messages, you can de-activate the anti-virus software, install StairDesigner, then re-activate the anti-virus.

We appreciate some people are going to be worried about turning off their anti-virus even for a short time, so the alternative is to classify our install file as safe or submit StairDesigner for checking which will take a bit longer.

Regards,

Michel 

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Jolyon Williams

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May 12, 2019
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May 12, 2019 - 5:16 pm
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Hi, trying to download free version, but my computers saying not to proceed as might be harmful ..advise please….

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