Avatar

Lost password?
Advanced Search

— Forum Scope —




— Match —





— Forum Options —





Minimum search word length is 3 characters - maximum search word length is 84 characters

sp_Feed Topic RSS sp_TopicIcon
Error during instalation
March 1, 2018
5:34 pm
Avatar
Stefan

Forum Posts: 610
Member Since:
November 8, 2013
Thanked 121 times in 610 posts
Reputation: 6080
sp_UserOfflineSmall Offline

Hi, we’ve isolated the cause of this rare issue you’ve experienced. We will need to arrange a short TeamViewer screensharing session with you to resolve. Can you make Tuesday 6th March at 2pm UK time. If not, please advise on your availability. Thanks very much.

February 28, 2018
10:17 am
Avatar
Krzysztof Korulczyk

Forum Posts: 2
Member Since:
November 30, 2017
Thanked 0 times in 2 posts
Reputation: 11
sp_UserOfflineSmall Offline

Hi again

I downloaded it from wooddesigner.com. I never uninstalled it because I never went through entire process of instalation. The problem starts at the very beginnig when I try to open file which was just downloaded. Then I try to start instalation and after clicking to open the file a window shows up with a sign  ”an unexpected error occured (31)”.

February 28, 2018
10:00 am
Avatar
Stefan

Forum Posts: 610
Member Since:
November 8, 2013
Thanked 121 times in 610 posts
Reputation: 6080
sp_UserOfflineSmall Offline

Hi again Krzysztof,

Can you tell us on which page you downloaded Polyboard.

Have you tried a complete uninstall of Polyboard, and then a re-install. Please follow the uninstall process on our FAQs page (currently FAQ number 7 on the page).

Could you also describe the exact stage of the process when this error occurs.

Thank you.

February 27, 2018
11:11 am
Avatar
Stefan

Forum Posts: 610
Member Since:
November 8, 2013
Thanked 121 times in 610 posts
Reputation: 6080
sp_UserOfflineSmall Offline

Hello Krzysztof, thank you for posting this issue. We’re taking a look at it now and will reply as soon as we have more details.

February 27, 2018
7:22 am
Avatar
Krzysztof Korulczyk

Forum Posts: 2
Member Since:
November 30, 2017
Thanked 0 times in 2 posts
Reputation: 11
sp_UserOfflineSmall Offline

Welcome 

I have a problem with Polyboard. When I try to install it an “unexpected error 31” occurs and i can’t proceed. I don’t know how to solve it. I downloaded it from official site and I use windows 7 .  I would be thankful if anybody could help me.

Regards

Krzysztof Korulczyk

Forum Timezone: Europe/London

Most Users Ever Online: 64

Currently Online: Nigel Lofthouse, Matt Rod
13 Guest(s)

Currently Browsing this Page:
1 Guest(s)

Top Posters:

terry: 253

mark nichols: 119

jimbouk: 105

Christopher Paré: 97

syslab: 95

Jack Travis: 72

Duayne Naugle: 63

Peter Brown: 62

Rafal Meckovski: 58

Thusitha Karunatilake: 55

Member Stats:

Guest Posters: 3

Members: 88921

Moderators: 4

Admins: 4

Forum Stats:

Groups: 2

Forums: 8

Topics: 979

Posts: 5804

Newest Members:

Cristobal Arriaga, Matt Rod, johnja alvarado, Ben Norman, patricio flores, gregory kilpatrick, Amit Vishwakarma, Magued Adel, faiz nafil, faiz nafil

Moderators: michel melon: 245, D-Alexandre: 143, admin: 0, urbanelement: 0

Administrators: Ness: 1727, Stefan: 610, Carole Bosy: 19, Sunil Jaiswal: 0