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Error during instalation
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Stefan

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March 1, 2018 - 5:34 pm
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Hi, we’ve isolated the cause of this rare issue you’ve experienced. We will need to arrange a short TeamViewer screensharing session with you to resolve. Can you make Tuesday 6th March at 2pm UK time. If not, please advise on your availability. Thanks very much.

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Krzysztof Korulczyk

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February 28, 2018 - 10:17 am
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Hi again

I downloaded it from wooddesigner.com. I never uninstalled it because I never went through entire process of instalation. The problem starts at the very beginnig when I try to open file which was just downloaded. Then I try to start instalation and after clicking to open the file a window shows up with a sign  ”an unexpected error occured (31)”.

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Stefan

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February 28, 2018 - 10:00 am
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Hi again Krzysztof,

Can you tell us on which page you downloaded Polyboard.

Have you tried a complete uninstall of Polyboard, and then a re-install. Please follow the uninstall process on our FAQs page (currently FAQ number 7 on the page).

Could you also describe the exact stage of the process when this error occurs.

Thank you.

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Stefan

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February 27, 2018 - 11:11 am
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Hello Krzysztof, thank you for posting this issue. We’re taking a look at it now and will reply as soon as we have more details.

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Krzysztof Korulczyk

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February 27, 2018 - 7:22 am
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Welcome 

I have a problem with Polyboard. When I try to install it an “unexpected error 31” occurs and i can’t proceed. I don’t know how to solve it. I downloaded it from official site and I use windows 7 .  I would be thankful if anybody could help me.

Regards

Krzysztof Korulczyk

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