November 8, 2013
Hi Doug, we offer professional software, but do have many amateur hobbyists using the software, generally for one off or occasional larger projects like a stair, kitchen or sizeable fitted furniture concept.
Whilst we would love to offer a community forum and all the benefits it entails, we’ve made the decision to focus on a technical support forum which does require you to either buy the software (support is then included) or sign up for a Premium Support subscription and use the free version of the software along with our cut list and plans processing service.
What we’ve found from past experience doesn’t work is to combine the two, it’s very difficult to provide a good service and the boundary between discussion and support is extremely grey. It’s horrible to start a discussion, us to be involved too, then to cut off mid chat because we’ve now strayed into the realms of support, not chat. Unfortunately this inevitably happens and we don’t have the resources to provide full technical support, which can often be very involved, free of charge.
We have to concentrate on our software users, but we’ve done our best to provide a large range of free tutorials to get your started.
I hope that makes sense.
Thanks for your feedback and I’m sorry we cannot offer what you have in mind on this one.
It appears that there is this generic forum area and the technical forum area. The latter is locked out to trial users.
I don’t want or need to engage technical support resources from wooddesigner, but I still want to discuss and share learning, ask questions, etc. amongst other users. Is there a way to do this?
Do I need to go out to some other website in order to interact with other users?
Why are you preventing general home enthusiasts/trial users/etc. from interacting? Again, I do not want formal technical support. The entire Internet has been built on the backs of people talking to other people, unrestricted. I find this decision problematic.
The following users say thank you to Guest for this useful post:Stefan