







April 9, 2021
















August 11, 2021















April 9, 2021







Hello CloudAscent,
I am sorry but I cannot transfer your question to our technical team until you have signed up for our Premium Support. Our technical team is reserved for our subscribed members, thank you for your understanding. Even though it feels like it might be a quick question for you, it might take our team extensive troubleshooting to find and solve the problem. As I mentioned in your email, you can sign up for only 1 month and cancel at any time after. I am sorry that we can not be of further assistance.
Kind Regards,
The WoodDesigner Team









August 11, 2021







Thanks, I don't require premium support and intensive troubleshooting.
I just require some advise to know if there is any compatibility issue between the 2 (polyboard and azure fileshare).
Other than that, I am technical, I can handle the technical part. I just cannot handle the Polyboard part.
Please advise about my query, without having to mentioned premium support every time, since I don't really require it.
thanks in advance!








April 9, 2021







Hello CloudAscent,
Thanks so much for your message. We would be happy to help you. However, our technical support is reserved for Premium Support subscribers.
- custom videos and models created just for you
- screen sharing sessions if required
- access to all training resources including our Quick Design Libraries
- on demand hardware set up service
- furniture and stair cut list and plans processing service
If you would like to subscribe using this link, our technicians would be happy to help you with your technical problem. Please let me know if you have any questions and have a nice day,
Crystal









August 11, 2021







Dear All,
I am facing a weird issue where Polyboard software is not seeing my newly attached azure network file share on my windows 10. I am trying to change the directory of polyboard to this azure file share locally on my windows 10, but unfortunately it doesn't appear when i browse for it. Knowing that it is there, with the rest of the network drives.
The weird thing is that when I added the azure network share locally, Polyboard was able to see it and I was able to change directory to point to it. But when I rebooted the laptop, the azure file share is still there under This PC, but polyboard can no longer see it.
Note: All other applications can see the azure network drive when I browse from them. Only Polyboard can't.
Any advise will be appreciated.
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