Polyboard software not seeing azure local network file share on windows 10

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Crystal

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August 11, 2021 - 9:25 am

Hello CloudAscent,

I am sorry but that won't be possible.

Kind Regards,

The WoodDesginer Team

Cloud Ascent

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August 11, 2021 - 8:23 am

I don't know why you are making it impossible to ask for an advise, not for technical support.

Anyways can I signed for premium support for 1 month FOR FREE?

Crystal

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August 11, 2021 - 8:22 am

Hello CloudAscent,

I am sorry but I cannot transfer your question to our technical team until you have signed up for our Premium Support. Our technical team is reserved for our subscribed members, thank you for your understanding. Even though it feels like it might be a quick question for you, it might take our team extensive troubleshooting to find and solve the problem. As I mentioned in your email, you can sign up for only 1 month and cancel at any time after. I am sorry that we can not be of further assistance.

Kind Regards,

The WoodDesigner Team

Cloud Ascent

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August 11, 2021 - 8:05 am

Thanks, I don't require premium support and intensive troubleshooting.

I just require some advise to know if there is any compatibility issue between the 2 (polyboard and azure fileshare).

Other than that, I am technical, I can handle the technical part. I just cannot handle the Polyboard part.

Please advise about my query, without having to mentioned premium support every time, since I don't really require it.

thanks in advance!

Crystal

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August 11, 2021 - 8:02 am

Hello CloudAscent,

Thanks so much for your message. We would be happy to help you. However, our technical support is reserved for Premium Support subscribers.

Premium Support includes:

custom videos and models created just for you
screen sharing sessions if required
access to all training resources including our Quick Design Libraries
on demand hardware set up service
furniture and stair cut list and plans processing service

If you would like to subscribe using this link, our technicians would be happy to help you with your technical problem. Please let me know if you have any questions and have a nice day,

Crystal

Cloud Ascent

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August 11, 2021 - 7:42 am

Dear All,

I am facing a weird issue where Polyboard software is not seeing my newly attached azure network file share on my windows 10. I am trying to change the directory of polyboard to this azure file share locally on my windows 10, but unfortunately it doesn't appear when i browse for it. Knowing that it is there, with the rest of the network drives.

The weird thing is that when I added the azure network share locally, Polyboard was able to see it and I was able to change directory to point to it. But when I rebooted the laptop, the azure file share is still there under This PC, but polyboard can no longer see it.

Note: All other applications can see the azure network drive when I browse from them. Only Polyboard can't.

Any advise will be appreciated.

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