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Refund for programme
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Stefan

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October 4, 2019 - 4:31 pm
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Just a quick follow up to confirm this issue has been resolved and the software activated successfully. Sorry for any confusion Bob.

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Carole Bosy


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October 4, 2019 - 4:05 pm
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Did you receive my email Robert?

Please contact me directly on my email address carole [at] wooddesigner [dot] org

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Robert Coxhead

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October 4, 2019 - 4:00 pm
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please tell what procedure is to use new computer hope that can resolve this

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Carole Bosy


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October 4, 2019 - 3:49 pm
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I’ve sent you an email explaining all. Did you receive it?

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Robert Coxhead

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October 4, 2019 - 3:46 pm
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I am not saying 7 is poor far from it all i want is to use the programe i bought which i now have none i have always had good service but upgrade has been a nightmare and cost me a lot of time ect not sure what i can do next

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Carole Bosy


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October 4, 2019 - 3:38 pm
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Well Robert, all the information you need to make up your choice before buying is on our website : tutorials, trial version and we offer too free demo on-line that lasts 1 hour.

You’ve bought Polyboard in 2014 then upgrade to Polyboard 6 in 2016, bought training in 2016 and you are discovering that the software is poor when you upgrade to Polyboard 7?

I don’t want to argue any more.

I tell you that you can move on your new computer if you follow the procedure.

You don’t want to, it’s your choice.

Best regards,

Carole

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Robert Coxhead

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October 4, 2019 - 3:24 pm
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what do i do now

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Robert Coxhead

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October 4, 2019 - 2:47 pm
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I have tried to install on old computer but cant i find this very poor so i have wasted all my money for nothing i think is very poor 

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Carole Bosy


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October 4, 2019 - 2:23 pm
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Hi Robert,

I’m sorry but there’s no refund.
Please read our Terms and Conditions.

Terms-and-Conditions.jpgImage Enlarger

I’ve tried to explain you directly by email how it works to activate your upgrade.

It’s not possible to send a usercode from a computer and activate your licence on another computer.
It seems you have installed your upgrade on your old computer and send us the user code needed to generate the activation code.

You try now to activate your licence on another computer. IT CAN’T WORK !!

I’ve explained you everything in my previous emails.
If you want to move on your new computer it’s of course possible but please follow the procedure.

I send you a new email directly on your mailbox to explain again how it works.

Best regards,

Carole

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Robert Coxhead

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October 4, 2019 - 12:17 pm
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Could some one wooddesigner please inform me how i can cancel the programes i have purchased and get a refund please R Coxhead

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