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OptiNest Crashing Polyboard
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michel melon
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September 8, 2021 - 8:45 am
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Hi Dave,

 

Our customer support is going to contact you. I think you do not need a new activation code as per your post it seems that your version 7.07A1 is activated.

About the library issue as you are located in New Zealand we need you to make yourself available according to our time ( France ) as the developers need to contact you via Anydesk to look at your issue. Please also arrange a timeframe with our customer support so that we can arrange this connection.

 

regards

Michel 

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Stu Robertson

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September 8, 2021 - 5:59 am
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Hi Michel

thanks for sending through Version 7.07A1

this has fixed the optimise issue with missing the components however we still cannot redirect the Parameters-Library-Materials to our shared drive as Polyboard crashes while all fine with Method and Textures.

Also for some reason with OptiNest 2.31n printing the labels the clashed edges are now identified incorrectly with LH or RH edges around the wrong way. see attached label print out along with Polyboard unit.

Regards

Dave

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Stu Robertson

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September 7, 2021 - 9:37 pm
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Hi Michel

Ok I have learnt my lesson on not to uninstall - yes I have an Uninstallation Code on my desktop (copy attached). Can you let me know what I do with this, hopefully it will allow me to get back up and running? 

Also attached the screenshot for the error notification.

yes the issue is with top component - I'm not sure what you mean by On start correctly? 

 

Regards

Dave

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michel melon
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September 7, 2021 - 1:58 pm
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Hi 

 

This has been solved in a new version 7.07a1

 

Il will send it via wetransfer 

 

regards

Michel 

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michel melon
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September 7, 2021 - 9:17 am
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Hi Dave,

 

Can you also confirm from your side if it is only the top that is missing and that ON start correctly? This is the outcome I have on my version. Developers are informed and I will revert shortly

 

regards

Michel 

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Kerf Works
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September 7, 2021 - 8:14 am
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There is a screenshot of the same type of error showing on our post.

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michel melon
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September 7, 2021 - 8:01 am
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Hi Dave

 

Also no attachment visible in your post

 

regards

Michel 

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michel melon
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September 7, 2021 - 7:58 am
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Hi Dave,

 

You should never delete a version like that. Have you checked your desktop as you should hopefully have got a uninstall code file on it upon removal. I got a reply from the developers. They want to get connected on your pc with Anydesk but it seems you have made it impossible now due to that action. Never try such things on your own without consulting us. 

 

Check and confirm if you have the uninstall code generated on your desktop. How did you remove the software ?

 

regards

Michel 

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Stu Robertson

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September 7, 2021 - 4:28 am
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Hi Michel

We have another issue for whatever reason when we optimise our existing library units not all components are optimised and get an error message (see attachment).

This has caused problems as we do not know what's missing unless we go through optimised sheets comparing components to cultist.

I have now tried to reinstall old version 7.06f but had to delete beta version to do this but know my old activation code will not work.

this turning into a complete cluster #%&* as trying to get jobs out for production

 

regards

Dave

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Stu Robertson

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September 5, 2021 - 10:07 pm
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Thanks Michel

With the upgrades this seems to have fixed our issue, however with Polyboard 7.07a beta version we are unable to redirect [Tools-Folders-Parameters-Material] to our shared drive? we are able to link Method and Texture but when we select 'Material' Polyboard crashes

 

regards

Dave 

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michel melon
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September 3, 2021 - 7:27 pm
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Hi Dave,

 

In version 7.07 we identified a bug that occurs when using
the "Equalize Doors and Drawers Size" 
which is the case in this project.

This bug has been fixed in the 7.07a beta version

I have sent you the upgrade file via Wetransfer

 

regards

Michel 

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michel melon
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September 2, 2021 - 12:27 pm
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Hi Dave

 

send me one that is crashing. I guess the crash is the same issue as we started from?

 

regards

Michel 

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Kerf Works
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September 2, 2021 - 9:36 am
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I have just updated to 7.07 and it (Polyboard its self) is now crashing when we try to open some of our projects but not all of them.

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michel melon
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September 1, 2021 - 10:42 pm
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Hi Dave,

 

Here is the latest version update 7.07. I was running that one in the beta version but it is now official. 

 

Try and advise if you still encounter the issue. I am also running optinest 2.31N version.

 

I tried al different possibilities and did not trigger the problem once on my versions

 

regards

Michel 

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Stu Robertson

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September 1, 2021 - 9:45 pm
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Hi Michel 

Yes we are running Version 7.06f

we have found that the issue arises if we duplicate the model in the drawing itself, if we duplicate in the Model list the issue does not occur?

 

regards

Dave 

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michel melon
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September 1, 2021 - 1:21 pm
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Hi Stu,

 

what is the version of your polyboard ?  Check if needed to upgrade to 7.06F version and try again. I have no trouble passing through optinest 

 

regards

Michel 

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Stu Robertson

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September 1, 2021 - 12:32 am
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Hi Team

We are having an issue with attached project where when we OptiNest one of these items drawn there is no issue but once we duplicate multiple (two or more) of them then try to OptiNest them Polyboard crashes and will not let us optimise.

We have had this issue once before and had to optimise without using OptiNest and go directly to our CadCam (Enroute) it worked fine? we have done the same with this project and again worked fine bypassing OptiNest.

 

Can someone have a look at this to see if you have the same issue or there is something we are doing wrong?

 

Regards

Dave

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