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Polyboard quick design libraries download issue
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rob kleber

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December 1, 2017 - 5:06 pm
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Hi Ness,

No worries about today. Monday at the same time will be great.

Thank you. 
Enjoy your weekend,
Rob

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Ness

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December 1, 2017 - 8:59 am
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Hi Rob,

Sorry to say that I’m not free today  at 12pm EST (18:00h my time).

Can I call you the same time Monday? 

Can you make sure you have Team Viewer installed?

All the best,

Ness

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rob kleber
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rob kleber

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November 30, 2017 - 10:35 pm
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Hi Ness,

I am free after 12:00 p.m. EST tomorrow (Friday). Will that be too late for you? If not, please let me know the time. Otherwise, I can work in anytime next Monday, and next week as well.

Thanks much,
Rob

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Ness

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November 30, 2017 - 5:44 pm
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Hi Rob,

We might have to install the libraries manually.

Can we set up a Team Viewer session to have a look at your computer?

I have some free time tomorrow afternoon if you do.

All the best,

Ness

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rob kleber

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November 30, 2017 - 1:11 am
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Hi Ness,

Unfortunately turning off the firewall didn’t work. Same banner. I’m not sure what direction to take?

Thank you,
Rob

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Ness

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November 29, 2017 - 7:46 am
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Hi Rob,

We are not sure why the Quick Design  installation blocks here, but you could try to temporarily deactivate your anti-virus software and run the installation program again.

If the problem persists we could set up a Team Viewer session to see what is happening.

Keep us updated on how this works out.

All the best,

Ness

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Stefan

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November 29, 2017 - 6:56 am
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Hi Rob, thanks for posting, we’ll take a look and suggest the best way forward.

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rob kleber

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November 28, 2017 - 10:21 pm
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Hi Stefan,

Thanks for the welcome!

I am having a problem downloading the Polyboard Quick Design Libraries Pro edition. While downloading, it stops in the middle of the download, and a banner reads:

Can’t create output file:
.\Uw2-z1-2\polyboard-pro.en\models\qd
ested
shelves\Vcarve\qd-nested-shelves-generic\generic0160_16.0
mm\cupboard-left_Back Center Position on the Panel
[1]_21f0.dxf

Any idea what could be wrong? I was going to try reinstalling the hardware, but wanted your opinion.

Thank you,
Rob

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