Wood Designer forum
Premium Support problem|Forum|WOOD DESIGNER
Moderator
March 25, 2024
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Hello Aleksandar,
We are not able to save files into an older format, only into newer formats. A major background update has taken place between these versions, making this impossible.
I would happily save files into a newer format if this would help, although I assume this is not needed.
Your best option is to have your supplier update to the latest version of PolyBoard. This can be completed for free on our website.
Regards, Isaac
June 29, 2026
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* maybe they have 8.01 (not sure lol)
June 29, 2026
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Hello again,
I have an issue. I downloaded Polyboard 8.11, but my supplier uses version 8.1, so they cannot read my files.
As part of your support, could you please convert 2 files to an older version of Polyboard for me?
Cheers
Alex
Moderator
March 25, 2024
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Hello Aleksandar,
After more investigation, we can only provide two options for the moment. These are PolyBoard Pro, or Pro PP.
Best regards, Isaac
Moderator
March 25, 2024
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Hello Aleksandar,
Sorry for the delayed response.
I am investigating what may be possible, and a will reply to you soon.
Regards, Isaac
June 29, 2026
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Hi Isaac,
Thanks for the clear answer and understanding my workflow.
This might be a stupid question, but are there any plans to introduce a “Design-Only” or mid-tier license in the future? Or monthly subscription for full version? I only need the design and real-time pricing modules unlocked locally, while CNC, cutting lists, and manufacturing exports can remain completely locked.
Since I send my finished files to a manufacturing partner who already holds a full PolyBoard license, paying full price for manufacturing features I will never use isn’t viable for me. A scaled-down, lower-cost option would be a perfect fit for my needs.
Best regards,
Aleksandar
Moderator
March 25, 2024
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Hi Aleksandar,
Thank you for your email and for reaching out to clarify your understanding.
The answer is no. The Premium Support subscription does not include an activation key or unlock the demonstration version of PolyBoard.
Premium Support provides access to our technical support forum, where you can ask our technical team questions, as well as request output files (such as CNC files and cutting lists) to be generated from your projects.
We appreciate you taking the time to explain your workflow. We understand that this may not suit your requirements, and if the Premium Support subscription isn’t the right fit for your needs, we completely understand.
If you have any other questions or if there’s anything else we can help with, please don’t hesitate to get in touch.
Kind regards, Isaac
June 29, 2026
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Hi Wood Designer Team,
I recently purchased the Premium Support subscription, but I need to clarify if this provides an activation key to unlock the software locally, or if I am still restricted to using the Demo version.
My workflow requires me to design, fully edit cabinets, and see the total project cost and material usage in real-time within Polyboard on my end.
I do not need CNC exports or cutting lists. I send my finished Polyboard design files directly to my manufacturer (Intawood NZ), who uses Polyboard and handles the manufacturing files. I also use their specific price lists.
The forum-based processing service (sending files to you for processing) does not work for my workflow. I just need the local pricing on my compiuter and full editing modules unlocked.
If the Premium Support subscription does not unlock these features locally and I am still forced to use the restricted Demo version, then I misunderstood the product. And I will have to cancel my subscription unfortunately.
Thank you,
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