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November 8, 2013
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Ha. I like the way you moved so gracefully from IT issue to Apple abuse.
Seriously though, thanks for the feedback. We'll definitely be including this info in our software FAQs section before the full launch.
January 14, 2014
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Hi Stefan
Yes that was the exact problem and I wish i'd goggled a possible problem earlier as I spent a few hours in utter frustration!
Yes I re-configured my trackpad to click with 2 fingers. (in fact it may already have been set at that but i just didn't think to use two fingers) I'd like to stick two fingers up to Apple to be honest!
I believe its fairly simple also to re-calibrate mouse etc......but i didn't try that option as id thrown the mouse across the room by that stage!
Alas its working fine now on my Macbook with the trackpad..........and as a bonus I've now discovered the magical right click with the polyboard app itself.....which is a useful timesaving bonus. Out of every story eh.
Cheers
Terry
The following users say thank you to terry for this useful post:
StefanNovember 8, 2013
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Hi Terry, glad you got things sorted out in the end.
I just found this article about the mouse settings on the Mac. Would you mind very quickly telling me if that's what you did to solve things, or give me a link to what you found, so we can include some guidance on the site about it.
Thanks very much.
p.s. I moved the Blum Clip query to a new topic in the Polyboard forum so it can be more easily found. Thanks
October 4, 2012
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Great news!
Have fun with the cut lists.
Cheers
Ness
January 14, 2014
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Thanks Ness
On first glance working fine.
Ive got cutlists!!!
Back to the day job for me now!
All the best
terry
October 4, 2012
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Hi Terry,
Here's the activation code
P1HW - 8CRB - X2BN - GMH3
hope it all works now.
All the best,
Ness
January 14, 2014
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Hi Ness
in case (no doubt) you encounter this again. The issue id parallels running on a mac and the loss of the right click function.
Nothing else will work unless you go into either mouse or trackpad settings and enable 'double tapping' of the main trackpad or similar on mouse to enable 2-click functions.
Do not ask me why. But the problem exists and I often wondered why I couldn't right click in Polyboard itself.
Its a simple double tap of the trackpad with 2 fingers or configure mouse as needed.
Terry
January 14, 2014
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Ness
I think I've found the answer. There is a documented issue with the right click function whilst running parallels
on a mac. Ive changed settings on mouse. Ive got the right click activation menu now. My user code is the code that
I sent you earlier which I found in the C7G9 REWG 2JT7 TUPH.
Its now asking for activation code
terry
January 14, 2014
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This is so annoying. Had no idea it was going to be such a stress just installing the sofware.
I was desperately hoping to use the software proper tomorrow.
Terry
January 14, 2014
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Hi Ness
I am running parallel too. I am also running in coherence mode. The problem is not with polyboard.....I am running polyboard
demo fine. I simply do not know how to access the user code.
Terry
October 4, 2012
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Hi again,
We have one customer who is running with a mac, here's our developers answer.
***********
January 14, 2014
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Hi Ness
Ive tried ctrl I've tried a mouse right clicking.....ive tried cmd,,,,alt and shift. It just opens up polyboard every time.
Terry
October 4, 2012
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Hi Terry,
Have you tried Control+clicking the Polyboard app?
All the best,
Ness
January 14, 2014
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terry said
Ive got this menu.....highlight polyboard icon have connected a mouse to right click but its joust opens polyboard
January 14, 2014
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January 14, 2014
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It just says 'you should have admin right to activate a higher level of polyboard'
Its probably me but I just dont know how to navigate windows to find the code
Terry
October 4, 2012
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Hi again,
I'm not familiar with Macs myself .
What happens if you click the Help > Activation menu?
I'll contact our developers too get more details.
be back soon.
Ness
January 14, 2014
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Sorry Ness but I cannot figure it out..........its not helping that Im using windows on a Mac Laptop. Everytime I try right click on Polyboard Icon it just opens Polyboard again. As I said......ive got no idea with windows sorry.
Terry
January 14, 2014
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I havent used windows in about 10 years....I'm struggling with it! And Im running an emulator
January 14, 2014
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Im completely lost.........I'm running windows on a mac.....and nothings acting as you describe.
Ive tried closing polyboard but there is no right click menu from the mac laptop keyboard?
Sorry confused
Terry
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