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August 7, 2014
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Hi Jesper,
I checked the files I send and there it is 2640mm. I have no idea where you get these values from
Can you recheck this please ?
regards
Michel
November 26, 2017
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why are these measurements so different??
the floor height was set to 2640 mm..
August 7, 2014
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Hi Jesper,
here are your files.
file processing service only. Project has not been reviewed
regards
Michel
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Jesper GrønbækNovember 26, 2017
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super...
i have checked the design again, and it is 100 % right.
August 7, 2014
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Hi Jesper
Tomorrow starts a new month so you can have a new set for free. Make sure your design is 100% correct for you and I will send you the files tomorrow.
regards
Michel
November 26, 2017
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Thank you so much....
i have made a huge mistake then.... now the cutting files don`t work 🙁
I now understand how the parameters work and changed the design... i hope ou can bear withme
is it possible to have some updatet files for the final design?? im so sorry for the inconvenience..
Best regards
Jesper
August 7, 2014
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Hi Jesper,
You have used a landingstep of 100 mm. In the stringboard parameters you have to fill in the field " length beyond the last step" with 100mm. This will extend the stringboards to the back of the landing step. I advise you also to use around 20mm " beyond the first step to overlap the nose of the first step
regards
Michel
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Jesper GrønbækNovember 26, 2017
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why is the top step (step 16) not a part of the drawings?
did i do something wrong?
November 8, 2013
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Hi Jesper, that worked fine. Here are your files. Please note, this is a file processing service only, we haven't reviewed your project.
I hope the stringer build goes well. Thanks for using our StairFile service.
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Jesper GrønbækNovember 26, 2017
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is this ok?
November 8, 2013
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Hi Jesper, I cannot see a file. Can you watch this short video, it shows you how to do it, thanks:
November 26, 2017
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Hi Stefan
Thank you very much for the fast respond.
I would like the dxf/dwg cutting files as soon as possible.
I think i have attatched the design file right.. 🙂 or else please let me know.
November 8, 2013
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Hi Jesper, thanks for posting. I saw you sent some emails asking how your new Premium Support subscription works, and regarding activating the software.
Just to confirm, you would only activate the software if you bought the software licence. If you did, we would give you an activation code so the software can generate the cut list, plans and DXF files. That's the only difference between the free and paid/activated version of StairDesigner.
What you need to do is carry on using the free version of StairDesigner you already have. This comes with ALL design features. When your design is ready, upload it to the forum here and at that point ask us to generate the cut list, plans and DXF files. This processing service, plus expert help, is what you've paid for by becoming a Premium Support subscriber.
If you still have questions before you want the files - remember, you can only request 1 set of files for 1 project each month - ask those question on the forum before we send you the files.
I would suggest you upload your design now anyway. If you have any specific queries, please ask us.
If you want the files straight away, please confirm that, and we'll send them to you on the forum.
All the best, Stefan
November 26, 2017
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hi all
I`m new here, hope you can baer with me..
I have made a staircase design. Can any one help me with generating the cutting files for the steps and the stringers.
im going to cut the stringers in 10 mm steel plate.
i hope you can help me..
best regards
Jesper
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