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Installation
The first step to using our software. If you cannot install the software, you’ll find answers to most possible issues here. The download pages also provide extra information. Otherwise please contact us, we’ll be happy to help you get started.
How do I activate the software?
If you are using the free version of the software there’s no need to activate it, just open up your...
What are the software system requirements?
The minimum system requirements are: Windows 7, 8, 10 or higher and 8GB RAM recommended, 16GB if you’re working on...
Can I install the software on multiple computers?
PolyBoard and StairDesigner Do you need to have several people working on PolyBoard or StairDesigner at the same time, or...
How do I uninstall and move my software to a new computer?
PolyBoard, StairDesigner, OptiCut and OptiNest Please read before you start! Our license transfer and reactivation service is reserved exclusively for...
How do I update my software?
PolyBoard, StairDesigner, OptiCut and OptiNest We advise that you keep your software up to date to benefit from new features,...
How do I update my Quick Design libraries?
Log in then download and install the latest version from the PolyBoard download page or the StairDesigner download page. By...
How do I save and restore my settings?
We strongly recommend that you regularly back up your files and settings, and always when moving your licence to a...
Windows is asking you what application to use to open your software. What do I do?
Sometimes your browser, most notably Internet Explorer, will strip out the file extension of some downloads. This can happen in...
My anti virus software is blocking my software install. What do I do?
Some anti virus software, notably Norton, stops .exe files being downloaded so you cannot install our software. Firstly, please make...