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  4. I have cancelled in error. What do I do?

If you are unable to access your Premium Support benefits, this might be because your monthly subscription payment didn’t go through with PayPal, normally because the credit card associated with the subscription expired, or you changed your bank details.

Please check with PayPal if this is the case, and re-register for the subscription level you were on.

Important: to reactivate your expired user profile, re-register as an existing subscriber using the username and password from your expired subscription.

Do not hesitate to contact us if you would like us to check everything is up and running ok.

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