Got a Membership Query?

Please check through these answers to some of the more common queries you might have about your membership.

Click here to return to the main FAQs page.

How do I log in and log out? +

Log in

Go to the log in page and enter your username and password.

Log out

Hover to the far right of the grey bar at the very top of the browser window, where it says ‘Howdy, your name’.

The last option on the dialogue box that pops up allows you to log out.

Edit your profile +
When logged in, click on the far right of the grey bar at the very top of the browser window, where it says ‘Howdy, your username’. This opens up your profile. After you’ve made your changes, click ‘Update Profile’ at the bottom of the page. To return to the homepage of the site, click on ‘Wood Designer’ on the left of the grey bar at the top.
Lost your password? +
Click on the ‘Lost your password’ link at the bottom of the login page.
Unable to access content in the Members Area +

If you see this message, ‘Sorry! You do not have access to this content’ you are probably trying to view content that isn’t associated with your membership level. Please click here to upgrade to Full membership.

Alternatively, your membership subscription may have been cancelled in error by PayPal. Please see the ‘Cancellation in error’ section on this page for more details.

Registration error message: username or email already in database +

If you are already registered for any membership level or if you’ve cancelled your membership in the past, your username and email remain in our system. If you try to re-register as a new member, you’ll get an error message stopping you from registering.

To avoid this, sign up again as an existing member when completing the registration form, using the username and password from your original membership.

Any problems, just let us know and we'll get you up and running again very quickly.

Reinstating a previously cancelled or expired membership +

Despite the fact you’ve cancelled your membership in the past, your username and email remain in our system. If you try to re-register as a new member, you’ll get an error message stopping you from registering.

To avoid this, sign up again as an existing member when completing the registration form, using the username and password from your original membership.

Any problems, just let us know and we'll get you up and running again very quickly.

Downgrading from Full membership to Free membership +

If you are a Full paid member, and would like to downgrade to Free membership, please sign up for Free membership on the homepage as an existing member, then go into your PayPal account and cancel your paid subscription.

Cancelling your membership +

You can cancel at any time.

Full Membership

Simply log in to your PayPal account and cancel your subscription with Wood Designer.

We will automatically be notified of this by PayPal and your access to your member benefits will stop from the date of cancellation.

Free Membership

Please contact us to say you'd like to cancel your Free membership, and we'll get that done for you.

Cancellation in error +

If you are unable to access your member benefits, this might be because your monthly subscription payment didn’t go through with PayPal, normally because the credit card associated with the subscription expired.

Please check with PayPal if this is the case, and re-register for the membership level you were on.

Important: to reactivate your expired member profile, re-register as an existing member using the username and password from your expired membership.

Don't hesitate to contact us if you would like us to check everything is up and running ok.

Still stuck? +
If you have any queries or problems with your membership, we’re sorry for any difficulty caused. Please don’t hesitate to contact us and we’ll do our best to sort things out for you.