Privacy and cookies policy

This privacy and cookies policy sets out how Wood Designer Ltd uses and protects any information that you provide when you use this website (

Wood Designer Ltd is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

Wood Designer Ltd may change this policy from time to time by updating this page. You should check this page periodically to ensure that you are happy with any changes.

What personal data we collect and why we collect it


When visitors subscribe on the site we collect the data shown in the registration form, and also the visitor’s IP address and browser details to help spam detection. We are then able to assign permissions to your personal data record to enable you to access and use the relevant subscriber benefits.

When you register on our website, we also ask you to confirm your email address so we may send you information in relation to your subscription which we deem to be relevant.


When visitors sign up to services or purchase products, they will create an account on the website. Personal contact information will be held along with an order history and preferred payment method (optional only).

We may create this account for you based on the information you provide.


When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser details to help spam detection.

Gravatar service

An anonymised string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: After approval of your comment or forum post, your profile picture is visible to the public in the context of your comment or post.


If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Contact form

When you leave a message using the site’s contact form we collect the data shown in that contact form. If you contact us using one of our phone numbers, we will also collect data about you. To ensure we respond effectively to your queries, this data may include:

  • Name and job title
  • Company name and details
  • Contact information including email address and telephone number
  • Demographic information such as postcode, preferences and interests
  • The nature of your query
  • Other information relevant to customer surveys and/or offers

Management of software orders

If you purchase the following software from us – PolyBoard, StairDesigner, OptiCut, OptiNest – we will send your contact details including your name, business name and address to Boole & Partners, the software manufacturer. This enables us to effectively manage your software licence and activation. Please click here to contact Boole & Partners for further details.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Market research and promotional use of your data

We may periodically contact you about new products, special offers or other information which we think you may find interesting. We may also use your information to contact you for market research purposes.

We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.


We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies

About cookies

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

Cookies we use

If you have a user profile and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

Cookies used by our service providers

Google Analytics uses traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. Please see Google’s Privacy Policy for more information:

Cookie management

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website.

Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Management of your personal information

You are entitled to view, amend or delete the personal information that we hold. This entitlement does not include any data we are obliged to keep for administrative, legal, or security purposes. Please contact us via this page to make your request.

You can directly amend your personal information from your account page.

You may at any time unsubscribe from our mailing list or change your email address. There are links at the bottom of all our newsletters that allow you to do this.

We will not sell, distribute or lease your personal information to any third parties unless specifically stated here, or unless we have your permission or are required by law to do so.