Terms and Conditions

Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Wood Designer Ltd's relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.

The term ‘Wood Designer Ltd’ or ‘us’ or ‘we’ refers to the owner of the website whose registered office is 36 Belle Vue Road, Henley-on-Thames, Oxfordshire, RG9 1JG. Our company registration number is 8775058. The term ‘you’ refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

  • The content of the pages of this website is for your general information and use only. It is subject to change without notice.
  • Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
  • Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
  • You agree that Wood Designer Ltd can use any information or materials you upload or in any other way add to this website for marketing and promotional purposes. This will not otherwise be for distribution.
  • This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
  • All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
  • Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
  • From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
  • Your use of this website and any dispute arising out of such use of the website is subject to the laws of England and Wales.

Software and Training Orders

To activate purchased software, we need to receive a user code from the free/demo version of your software. If this code is not received within 1 month of purchase, an additional fee may be applied.

Complementary services that may come with your order like the 1 hour set up service and access to Premium Support must be accessed (the session take place or the subscription opened) within 1 month of the date of payment for your order, or be subject to a charge or expiration.

Complementary services that may come with your order like the 1 hour set up service and access to Premium Support do not apply to 2nd and all subsequent licences and upgrades.

Online training must be booked and started within 3 months of date of purchase or may be subject to an additional fee or possible expiration.

Each 4 hour online training pack must be completed within 2 months or may be subject to an additional fee or possible expiration.

Please notify us if you are unable to attend your training session and would like to rearrange it. If you do not attend without providing a minimum of 24 hours notice, at our discretion your session will be forfeit and you will not be able to rebook it at a later date.

Polyboard and StairDesigner library set up packs - we focus on working with you to set up the assembly details and if relevant hardware that you commonly use. We are not necessarily able to set up every manufacturing method that you use or may use. We will show you how to create new methods and hardware so you can create these yourself if you wish to. We also offer a free of charge Premium Support subscription for 1 month, then discounted by 50% for the lifetime of the subscription, so you can get further advice if required.

Premium Support 1 month offer when you buy online training and support - the month period starts from the date you pay for your order.

Offers, for example for free of charge Premium Support, cannot be used in conjunction with another offer.

Value Added Tax (VAT)

Wood Designer Ltd is VAT registered in the United Kingdom (UK). Our registration number is GB181 7591 82.

Purchases made by residents of countries outside the European Union are not subject to VAT.

Residents of countries that are members of the European Union will be charged VAT at the current UK rate at time of purchase for all non-digital services.

Residents of countries that are members of the European Union will be charged VAT at the applicable rate set by their country of residence at time of purchase for all digital services.

VAT registered businesses outside the UK but based inside the European Union can request to pay without the VAT being applied. On receipt and verification of your VAT number and company details, we will issue you with a zero rated VAT invoice on all one-off purchases.

This does not apply to monthly support subscriptions due to the associated administrative costs. We are however able to offer an annual subscription exclusive of VAT for qualifying businesses. Please contact us for details.