Terms and conditions
The term ‘Wood Designer Ltd’ or ‘us’ or ‘we’ refers to the owner of the website whose registered office is The Henley Building, Henley-on-Thames, Oxfordshire, RG9 1HG. Our company registration number is 8775058. The term ‘you’ refers to the user or viewer of our website.
The content of the pages of this website is for your general information and use only. It is subject to change without notice.
Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
You agree that Wood Designer Ltd can use any information or materials you upload or in any other way add to this website for marketing and promotional purposes. This will not otherwise be for distribution.
This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
Your use of this website and any dispute arising out of such use of the website is subject to the laws of England and Wales.
Where applicable, your 1 hour set up service must be booked and take place within 1 month of the date of payment for your order, or be subject to a charge or expiration.
Each online training or support pack must be completed within 6 months of your order or be subject to an additional fee or expiration.
Please notify us if you are unable to attend your training session and would like to rearrange it. If you do not attend without providing a minimum of 24 hours notice, at our discretion your session will be forfeit and you will not be able to rebook it at a later date.
Scope of training
Our training is designed to give you a strong foundation in the use of the software, covering a range of key commands, features and concepts. Training does not cover all aspects of the software, nor necessarily all features required by a specific customer. We do not commit to create all the designs, models, hardware and other construction details you may require. We endeavour to give you the skills so you can do this yourself. Training packs are designed to be delivered as part of a mix of services including the Premium Support package, free video tutorials on our website and your own commitment to review and practice what has been covered in each session.
Polyboard and StairDesigner hardware/library set up packs and training sessions
We focus on working with you to set up the assembly details and if relevant hardware that you commonly use. We are not necessarily able to set up every manufacturing method that you use or may use. We will show you how to create new methods and hardware so you can create these yourself if you wish to. We also offer a free of charge Premium Support subscription for 2 months, then discounted by 50% for the lifetime of the subscription, so you can obtain further advice if required. Alternatively, you may need to order further packs or choose to complete the set up yourself.
On demand hardware set up service
This is included in a Premium Support subscription and does not replace the 1-2-1 custom hardware/library set up packs and training sessions. It allows you to request individual additions to your libraries via the forum. We will endeavour to meet these requests, but this is not guaranteed.
Post processor set up packs
We endeavour to bridge the gap between our software and your CNC software and machine. We do not guarantee a complete solution. Support from your CNC software/machine supplier is sometimes necessary. It is the customer's responsibility to facilitate any support required, and to act as the point of liaison. We offer a tailored service across 100s of different configurations so it's impossible to know exactly how long each set up will take. Rather than charge you for a lot of support you may not need, we require an order of one post processor set up pack which is normally sufficient to configure your CNC. However this is not guaranteed. We may recommend that you order further packs or complete the configuration yourself with support from your CNC software/machine supplier if required.
Support packs / CabinetPlan and StairPlan services
These services are for custom support and projects which differ with each order. We do not commit to complete any given work schedule, support requirement or project design in a single pack. You may need to order further packs or complete the work yourself. All design work is carried out with our software (either Polyboard or StairDesigner). We do not offer design support for any aspects of your projects that cannot be accomplished using our software.
For design work including our CabinetPlan and StairPlan services, and to help you budget, we would normally expect a medium sized kitchen or stair project to require one pack, however this is not guaranteed. Where applicable, this estimate also assumes you have your CNC configured correctly to work with our software, and you have your libraries and manufacturing methods set up correctly. If required, you should complete your post processor and library set up packs before commencing this pack.
Please also note, these services do not provide comprehensive training in our software, nor do they replace our structured training packs. By purchasing any of these services you commit to providing all the necessary information we request. For CabinetPlan and StairPlan orders, you commit to completing the service within a period of 2 months starting when you place your order. All other support packs must be completed within 6 months of your order or be subject to an additional fee or expiration.
Support is available to all active Premium Support subscribers. This support is via our technical forums and if we are unable to help you on the forums, via mini screen sharing sessions (15 minutes maximum each) to look at a specific issue you have raised. A Premium Support offer is included with all software orders. Additional paid 1-2-1 training and support is also available.
Unless otherwise stated, for all offers of free Premium Support the time period starts from the date you pay for your order. When we process your order, we will send you a password to access a page to sign up for this free service. The password expires after a minimum of 1 day of us sending you the password, so you must sign up immediately to guarantee use of this service.
To access offers of Premium Support free of charge then discounted thereafter you must process the subscription through your PayPal account. No charge will be taken over the course of the free period. If you do not want to pay for your subscription at the discounted rate after the free period, you must cancel your subscription in PayPal before the end of the free period.
Activation of your software
Following payment, and so we are able to activate your software, you must send us via email or via our contact form the user code of the demo/free version of the software installed on your computer. We will then process this code and send you back an activation code to unlock the full set of features for the applicable version.
If we do not receive the user code or you do not activate your software within 1 month of purchase, an additional fee may be applied. We provide activation support to all active Premium Support subscribers.
Please go to our FAQs page for details of the activation process.
Reactivation of your software / moving your software to a new computer
If you would like to move your software to a new computer, you will need to uninstall the software on your current computer. Once we've received the uninstall code that is part of this process, we will issue you with an activation code for the software on your new computer. Go to our Help Centre for information on how to do this.
Periodically we launch a major update of our software e.g. from Polyboard 6 to 7. We offer this reactivation service to customers who have an active Premium Support subscription and who own the current version of the software, and to those using the preceding version providing it was purchased within 2 years of the release of the latest version. This service is not available for older versions of the software. If you are unable to provide the uninstall code, we will endeavour to help you reactivate your software, but are not obliged to do so.
Licences do not expire. Licences are not transferable to a new owner, whether that is an individual or business entity.
Discounts when you buy more than one software at the same time do not apply to software upgrades.
Complementary services that may come with your order like the 1 hour set up service and access to Premium Support do not apply to 2nd and all subsequent licences and upgrades.
Offers, for example for free of charge Premium Support, cannot be used in conjunction with another offer.
We do not offer refunds. Please download and test the free/demo versions of our software before ordering or signing up for Premium Support. We also offer free online demonstrations before you buy, available on request.
A Premium Support subscription includes ongoing monthly or annual payments. It is the subscriber's responsibility to cancel the subscription themselves or request a cancellation in writing. Unfortunately we are unable in any circumstances to offer refunds for any payments taken before you cancel and if this process is not followed.
Value Added Tax (VAT)
Wood Designer Ltd is VAT registered in the United Kingdom (UK). Our registration number is GB181 7591 82.
Purchases made by residents of countries outside the European Union are not subject to VAT.
Residents of countries that are members of the European Union will be charged VAT at the current UK rate at time of purchase for all non-digital services.
Residents of countries that are members of the European Union will be charged VAT at the applicable rate set by their country of residence at time of purchase for all digital services.
VAT registered businesses outside the UK but based inside the European Union can request to pay without the VAT being applied. On receipt and verification of your VAT number and company details, we will issue you with a zero rated VAT invoice on all one-off purchases.
This does not apply to monthly support subscriptions due to the associated administrative costs. We are however able to offer an annual subscription exclusive of VAT for qualifying businesses. Please contact us for details.
Payment options include