1. Home
  2. Knowledge Base
  3. Website and subscriptions

Website and subscriptions

Advice on our support plans and managing your subscription. If you cannot find the answer you need, please let us know.

What services are Premium Support subscribers entitled to?

Premium Support includes: Custom videos and models created just for you Expert advice on our technical forum Screen sharing sessions...

How do I log in and log out?

Click on the Log in / Log out menu option on the far right of the main Navigation Bar.

How do I edit my profile?

When logged in, click on the far right of the grey bar at the very top of the browser window,...

I have lost my password. What do I do?

Click on the ‘Lost your password’ link at the bottom of the login page.

I cannot access content. What do I do?

If you see this message, ‘Sorry! You do not have access to this content’ you are probably trying to view...

Registration error message: username or email already in database. What do I do?

If you are already registered or if you’ve cancelled your subscription in the past, then try to re-register as a...

How do I cancel my subscription?

You can cancel at any time. Premium Support Simply log in to your PayPal account and cancel your subscription with...

I have cancelled in error. What do I do?

If you are unable to access your Premium Support benefits, this might be because your monthly subscription payment didn’t go...