Avatar

Lost password?
Advanced Search

— Forum Scope —




— Match —





— Forum Options —





Minimum search word length is 3 characters - maximum search word length is 84 characters

sp_Feed Topic RSS sp_TopicIcon
Installation error 1:00000005
September 14, 2018
7:56 am
Avatar
Stefan

Forum Posts: 608
Member Since:
November 8, 2013
Thanked 121 times in 608 posts
Reputation: 6070
sp_UserOfflineSmall Offline

No problem, glad you got it working…

September 13, 2018
10:23 pm
Avatar
Tom Eckstein

Forum Posts: 3
Member Since:
September 12, 2018
Thanked 0 times in 3 posts
Reputation: 15
sp_UserOfflineSmall Offline

The anti-virus was the hang-up.  I thought I had deactivated, but since it is controlled by our administrator, he had to approve the bypass I had requested.

Thank you for your help.

September 13, 2018
4:58 pm
Avatar
Stefan

Forum Posts: 608
Member Since:
November 8, 2013
Thanked 121 times in 608 posts
Reputation: 6070
sp_UserOfflineSmall Offline

Hi Tom, the other course of action is to de-activate the anti-virus during the install, or if you prefer and it’s possible, specify the Uninstall.exe file as a false positive. Some virus protection software is a bit over zealous, and picks up these kind of .exe files as harmful. I know you said you tried without the anti-virus, could you confirm that it was definitely off, perhaps it was Windows Defender if not an add on protection software? Thanks

September 13, 2018
3:05 pm
Avatar
Tom Eckstein

Forum Posts: 3
Member Since:
September 12, 2018
Thanked 0 times in 3 posts
Reputation: 15
sp_UserOfflineSmall Offline

I am installing as the administrator and sole user on this computer.  My user settings list me as administrator. So, not sure what is handing it up.

September 13, 2018
2:56 pm
Avatar
Stefan

Forum Posts: 608
Member Since:
November 8, 2013
Thanked 121 times in 608 posts
Reputation: 6070
sp_UserOfflineSmall Offline

Hi Tom, this error message is usually caused if you do not have the permissions to write in this location.

Can you please log in with administrative rights or ask your admin to do this, and it should install without a problem.

Please let us know how you get on.

September 13, 2018
2:49 pm
Avatar
Tom Eckstein

Forum Posts: 3
Member Since:
September 12, 2018
Thanked 0 times in 3 posts
Reputation: 15
sp_UserOfflineSmall Offline

I have downloaded the trial version and get the notice installation failed (Error Code 1:00000005).  The installer stops with the file /polyboard 6/Uninstall.ext … Failed.  I have tried installing without my virus protection running, but it still failed at the same point.

Though the PolyBoard 6 folder has been created, there are no files present in the folder at the point of failure.

PolyBoard-Install-Failure.JPGImage Enlarger

Windows 10, Version 1803 running on a Dell XPS 13, 16GB Ram, Intel i7 chip set, 64 bit

sp_PlupAttachments Attachments
Forum Timezone: Europe/London

Most Users Ever Online: 64

Currently Online:
8 Guest(s)

Currently Browsing this Page:
1 Guest(s)

Top Posters:

terry: 253

mark nichols: 119

jimbouk: 105

Christopher Paré: 97

syslab: 93

Jack Travis: 66

Duayne Naugle: 63

Peter Brown: 62

Rafal Meckovski: 58

Thusitha Karunatilake: 55

Member Stats:

Guest Posters: 2

Members: 87839

Moderators: 4

Admins: 3

Forum Stats:

Groups: 2

Forums: 8

Topics: 964

Posts: 5733

Newest Members:

cvxcvxcv cvcv, Mansukh Sapra, BAyasgalan Re, erwin anthony, Kasen Tyson, Pieter Barnard, Fausto Devecchi, Sherry Lincoln, Titi Lucas, titi Lucas

Moderators: michel melon: 241, D-Alexandre: 121, admin: 0, urbanelement: 0

Administrators: Ness: 1721, Stefan: 608, Carole Bosy: 19