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Mike Gallo
Copenhagen, Denmark
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March 30, 2023 - 2:50 pm
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I was in the shop working when you called…

There are no problems with polyboard, and the demo version of opticut found the new library right away, without problems.  I am unable to open my version of opticut at all..

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Alex

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March 30, 2023 - 12:28 pm
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To facilitate the coimmunication Michel who speaks English proposes the session at 15:30 to be present that could suit you?

 

Cheers, Alex

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Alex

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March 30, 2023 - 12:15 pm
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Are you able to see them from OC 6? and PolyBoard?

Are you available at 14:45 ( Paris ) to do a zoom session to try to unlock, but not sure I can’t restore your hardware libs,

( I also prefer to warn you that my english is very limited )

May I need to use TeamViewer to have full access to your computer 

I Send you mail with link for download TeamViewer Quick support 13 and Zoom if you are available 

Cheers, Alex

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Mike Gallo
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March 30, 2023 - 11:10 am
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Mike Gallo
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March 30, 2023 - 10:32 am
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Hi Alex,

I’m not sure it’s possible to recover my library of materials, as i can’t even open opticut…

This problem was also present before installing the upgraded version..

I would like a quote for the upgraded version..

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Alex

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March 30, 2023 - 10:08 am
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Hi,

 

The materials once opened in OptiCut 6 are no longer compatible with OptiCut 5, due to the new functionality,

the upgrade from version 5 to 6 is a paid upgrade, and I can ask for a quote to know the price

 

The activation code is a one time use, but if you have not uninstalled Opticoupe 5 and it is still present on your computer,

 

The only solution is to recover your library of materials and restore it from a backup file

Or to restore materials from a previous project

Cheers, Alex

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Mike Gallo
Copenhagen, Denmark
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March 30, 2023 - 8:31 am
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I’m having issues with opticut..

I updated polyboard recently, and by mistake, deleted my materials library:( 

While trying to direct opticut to the new updated library, i got a notification that it had a problem making the connection.  Now V.5.26 wont even open, I get an error notification:  An unexpected error occured while loading the materials.

I downloaded the updated version (6.04) which recognized the new materials immediately, but it didn’t overwrite the old version, and my activation code for the older version is not recognized.

I would like a new activation code.

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