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Stefan

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July 8, 2016 - 12:08 pm
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Hi again, we think the likely problem is an out of date graphics card driver on your computer. The graphics card is the 'RDPDD Chained DD' element in the report you uploaded. Best, Stefan

The following users say thank you to Stefan for this useful post:

Vicka Tsang
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Stefan

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July 8, 2016 - 10:54 am
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Hi again, thanks for sending over the report. Our technical team is taking a look at it now. I'll get back to you as soon as I have a progress report. Best, Stefan

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Vicka Tsang

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July 8, 2016 - 10:46 am
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Thanks Stefan!

Please find the attached file for your information.

The version I got is "PolyBoard 6.02c2".

Many thanks.

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Stefan

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July 8, 2016 - 10:41 am
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Hi Vicka, thanks for your message. Can you open up Polyboard and go to 3D > Options > Diagnosis, then select the Copy button in the dialogue box. Can you paste the content into a text file and upload to the forum so we can check what's going on. Can you also tell me what version of Polyboard you've got. Thanks, Stefan

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Vicka Tsang

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July 8, 2016 - 10:05 am
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Hi

I've downloaded the free version and don't know why I can't use the 3D view (the button is in Grey that can't be clicked).

May I know how could I use the 3D view? System requirement issues?

Many thanks!!

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