Avatar
Search
Forum Scope


Match



Forum Options



Minimum search word length is 3 characters - maximum search word length is 84 characters
Lost password?
sp_Feed sp_TopicIcon
The check of License failed. (501)
Avatar
Stefan

Forum Posts: 801
Subscriber Since:
November 8, 2013
Thanked 131 times in 801 posts
Reputation: 7287
sp_UserOfflineSmall Offline
9
October 21, 2019 - 4:53 pm
sp_Permalink sp_Print

This situation is due to the antivirus, which deleted some Polyboard files (namely the “Uninstall.exe” file), further to a false positive detection.

The first step would be to deactivate totally the antivirus, and to download again Polyboard from our website, which may solve this issue.

If this does not work, then you must proceed to a forced re-installation as follows:

1 – Download the PolyBoard installer on the computer.

2 – Type the below command in the prompt:

“Path/installpolyboard.exe” -force

In the above instruction, “Path” refers to the local path to the PolyBoard installer.

This problem is occurring with other customers as well, our apologies. Some antivirus software updates have flagged our software as containing a virus, as your screen shot shows. This is a false positive.

The developer team is working now on editing the software certification to address this.

I’m sorry for the inconvenience caused.

Avatar
Tom Cleaver

Forum Posts: 106
Subscriber Since:
May 18, 2014
Thanked 4 times in 106 posts
Reputation: 636
sp_UserOfflineSmall Offline
8
October 21, 2019 - 4:27 pm
sp_Permalink sp_Print

In fact this does help. Thank you Alex2019-10-21_162507.jpgImage Enlarger

Should I be concerned that polyboard may now be infected with this?

sp_PlupAttachments Attachments
Avatar
Tom Cleaver

Forum Posts: 106
Subscriber Since:
May 18, 2014
Thanked 4 times in 106 posts
Reputation: 636
sp_UserOfflineSmall Offline
7
October 21, 2019 - 4:20 pm
sp_Permalink sp_Print

This does not help

Avatar
Alex
FRANCE

Forum Posts: 398
Subscriber Since:
January 20, 2017
Thanked 141 times in 398 posts
Reputation: 5519
sp_UserOfflineSmall Offline
6
October 21, 2019 - 2:43 pm
sp_Permalink sp_Print

Sorry, i can’t call you ,

Look into your antivirus software for restoring files

Avatar
Tom Cleaver

Forum Posts: 106
Subscriber Since:
May 18, 2014
Thanked 4 times in 106 posts
Reputation: 636
sp_UserOfflineSmall Offline
5
October 21, 2019 - 2:17 pm
sp_Permalink sp_Print

Please can we try to resolve this through a telephone call. I am currently unable to use polyboard and need this sorting asap.

Regards

Tom 

Avatar
Tom Cleaver

Forum Posts: 106
Subscriber Since:
May 18, 2014
Thanked 4 times in 106 posts
Reputation: 636
sp_UserOfflineSmall Offline
4
October 21, 2019 - 2:08 pm
sp_Permalink sp_Print

Hi Alex,

There only seems to be uninstall.ulog…..?2019-10-21_140714.jpgImage Enlarger

sp_PlupAttachments Attachments
Avatar
Alex
FRANCE

Forum Posts: 398
Subscriber Since:
January 20, 2017
Thanked 141 times in 398 posts
Reputation: 5519
sp_UserOfflineSmall Offline
3
October 21, 2019 - 12:51 pm
sp_Permalink sp_Print

Hi Tom,

Can you put the files Polyboard “uninstall.exe”, from your antivirus Software into exception list?

Cheers, Alexandre

Avatar
Tom Cleaver

Forum Posts: 106
Subscriber Since:
May 18, 2014
Thanked 4 times in 106 posts
Reputation: 636
sp_UserOfflineSmall Offline
2
October 20, 2019 - 3:59 pm
sp_Permalink sp_Print

I have noticed that it no longer seems to be in my program list. The license error also appears when I try to download a new version. Opticut seems to be working fine.

Previous to this problem I had run a disc cleanup that deleted temp files. 

Regards Tom2019-10-20_155508.jpgImage Enlarger

sp_PlupAttachments Attachments
Avatar
Tom Cleaver

Forum Posts: 106
Subscriber Since:
May 18, 2014
Thanked 4 times in 106 posts
Reputation: 636
sp_UserOfflineSmall Offline
1
October 20, 2019 - 2:57 pm
sp_Permalink sp_Print

HI,

I have just try to open Polyboard and have got this message. Please help ASAP.

2019-10-20_145507.jpgImage Enlarger

sp_PlupAttachments Attachments
Forum Timezone: Europe/London
Most Users Ever Online: 256
Currently Online: Adrian Carelse, shimonda
Guest(s) 1
Currently Browsing this Page:
1 Guest(s)
Top Posters:
terry: 253
mark nichols: 127
Tom Cleaver: 106
jimbouk: 105
Christopher Paré: 97
syslab: 97
Duayne Naugle: 85
Conor Devoy: 77
Jack Travis: 77
Peter Brown: 62
Newest Members:
K Sully
Rudi de Jager
Bara Konateh
Jonathan James
s z
Fernando Ruderi
John M
William Adams
ahmed saqr
aaron lee
Forum Stats:
Groups: 2
Forums: 8
Topics: 1329
Posts: 7480

 

Member Stats:
Guest Posters: 4
Members: 115902
Moderators: 0
Admins: 9
Administrators: Ness, Stefan, michel melon, Carole Bosy, Alex, admin, Sunil Jaiswal, ipatrick, tempsimplead