Avatar
Search
Forum Scope


Match



Forum Options



Minimum search word length is 3 characters - maximum search word length is 84 characters
Lost password?
sp_Feed sp_TopicIcon
Stairdesigner 6 crashes when trying to print!
Avatar
Stefan

Forum Posts: 799
Subscriber Since:
November 8, 2013
Thanked 130 times in 799 posts
Reputation: 7252
sp_UserOfflineSmall Offline
7
June 11, 2016 - 7:31 am
sp_Permalink sp_Print

Thanks for the update. Glad to hear you’ve got your plotter working again.

Avatar
Hasse Svensson

Forum Posts: 39
Subscriber Since:
February 18, 2014
Thanked 0 times in 39 posts
Reputation: 202
sp_UserOfflineSmall Offline
6
June 10, 2016 - 4:47 pm
sp_Permalink sp_Print

I had to go back to windows 7 .

So now everything is ok again.

Avatar
Hasse Svensson

Forum Posts: 39
Subscriber Since:
February 18, 2014
Thanked 0 times in 39 posts
Reputation: 202
sp_UserOfflineSmall Offline
5
June 6, 2016 - 6:30 pm
sp_Permalink sp_Print

It happens in all projects. I shall try some other drivers, otherwise I’ll change back to Windows 7.

Avatar
Stefan

Forum Posts: 799
Subscriber Since:
November 8, 2013
Thanked 130 times in 799 posts
Reputation: 7252
sp_UserOfflineSmall Offline
4
June 6, 2016 - 9:48 am
sp_Permalink sp_Print

Hi Hasse, is the problem specific to 1 particular project? If so, can you post the stair file here. If not, it would appear the the new driver software isn’t fully compatible with Windows 10. As you say, template printing functionality is working on your other printer. We would recommend contacting the manufacturer. Sorry we cannot provide you with a solution at the moment. Best regards, Stefan

Avatar
Hasse Svensson

Forum Posts: 39
Subscriber Since:
February 18, 2014
Thanked 0 times in 39 posts
Reputation: 202
sp_UserOfflineSmall Offline
3
June 4, 2016 - 6:23 pm
sp_Permalink sp_Print

Hello Ness!

I’m using Stairdesigner 6.51

I’m open a file and press File > Print Template > OK and then I get a bluescreen. 
And on the bluescreen it says there’s been an error and it saves the files and then it restarts. There is also a error code or something that says system_service_exception win32kfull.sys

And as I said before, it there is no problem to print a picture or a document on that plotter (outside of Stairdesigner). 
There is also no problem with printing Templates or Projects on my Brother Printer in A4. 

Avatar
Ness

Forum Posts: 1907
Subscriber Since:
October 4, 2012
Thanked 541 times in 1907 posts
Reputation: 23068
sp_UserOfflineSmall Offline
2
June 4, 2016 - 4:45 pm
sp_Permalink sp_Print

Hi Hasse,

Thanks for reporting this bug.

To help us pin point and fix this problem, can you send us a bit more information?

What StairDesigner version are you using, 6 or 7?

Can you describe the exact suit of operations and what you do to make the computer crash?

What error messages do you get when the computer crashes?

Thanks a lot for your help.

All the best,

Ness

Avatar
Hasse Svensson

Forum Posts: 39
Subscriber Since:
February 18, 2014
Thanked 0 times in 39 posts
Reputation: 202
sp_UserOfflineSmall Offline
1
June 4, 2016 - 2:57 pm
sp_Permalink sp_Print

I’ve recently upgraded to Windows 10 and had to reinstall my plotter drivers. Everything works well and I can print pictures from the computer. But when I should print a template within Stairdesigner the whole computer crashes! 

Plotter: HP DesignJet 500 24″

Forum Timezone: Europe/London
Most Users Ever Online: 256
Currently Online:
Guest(s) 1
Currently Browsing this Page:
1 Guest(s)
Top Posters:
terry: 253
mark nichols: 127
Tom Cleaver: 106
jimbouk: 105
syslab: 97
Christopher Paré: 97
Duayne Naugle: 85
Jack Travis: 77
Conor Devoy: 77
Rafal Meckovski: 62
Newest Members:
Daniel Krueger
Sean Ziencik
peter karlstrom
Allan Tait
ranjith kumar
jordan gibson
luke finn
Endel Mänd
Oleksandr Pavlov
Jeremiah Moody
Forum Stats:
Groups: 2
Forums: 8
Topics: 1327
Posts: 7475

 

Member Stats:
Guest Posters: 4
Members: 115730
Moderators: 0
Admins: 9
Administrators: Ness, Stefan, michel melon, Carole Bosy, Alex, admin, Sunil Jaiswal, ipatrick, tempsimplead