What anti-virus software are you running?

Have you tried to run the uninstall file, see our FAQs for details (7th one down): https://wooddesigner.org/faqs/

Hi Duayne, I’ve moved your comment to a new topic so it’s a bit easier for others to find.

There is no adware within the StairDesigner install, and no viruses. Just make sure you download it from our website and you shouldn’t have a problem.

When a new version of our software is released some of the anti-virus software solutions block it as a false positive. We actively submit our releases to the anti-virus companies, but it is an imperfect science, especially with so many out there.

We typically see a few of these messages come up early on with a new release, then stop as the anti-virus software learns our software is safe.

To install StairDesigner when you see these kind of messages, you can de-activate the anti-virus software, install StairDesigner, then re-activate the anti-virus.

We appreciate some people are going to be worried about turning off their anti-virus even for a short time, so the alternative is to classify our install file as safe or submit StairDesigner for checking which will take a bit longer.

All the best, Stefan