Cabinet editing window failure|Forum|WOOD DESIGNER

Avatar
Search
Forum Scope


Match



Forum Options



Minimum search word length is 3 characters - maximum search word length is 84 characters
sp_Feed sp_TopicIcon
Cabinet editing window failure
Avatar
butnariu daniela
Forum Posts: 10
Subscriber Since:
March 23, 2024
sp_UserOfflineSmall Offline
10
March 25, 2024 - 10:51 am
sp_Permalink sp_Print

Dear Alex,

We solved the problem.

We restored the windows to a past date. When we wanted to open the polyboard we had a message that the structure panel library did not work. We put a temporary library for structure and we open the polyboard. After that we rewrite the structure panel library and everything was ok.

So, there is a problem when the structure panel library breaks, the software does not show any messages. We tried to rewrites all the libraries but until we restored the windows these solution did not work.

We used your solution (send by email) and now everything is ok.

Thank you,

Avatar
Alex

Forum Posts: 1832
Subscriber Since:
January 20, 2017
sp_UserOfflineSmall Offline
9
March 25, 2024 - 8:43 am
sp_Permalink sp_Print

Hi,

I have send mail without extra information!

Please let me know here!

Cheers, Alex

Avatar
butnariu daniela
Forum Posts: 10
Subscriber Since:
March 23, 2024
sp_UserOfflineSmall Offline
8
March 25, 2024 - 8:30 am
sp_Permalink sp_Print

Hello,

This is from events viewer:

Faulting application name: Polyboard.exe, version: 7.10.21.1, time stamp: 0x65ba0ca8
Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
Exception code: 0xc0000005
Fault offset: 0x1693ac68
Faulting process id: 0x38b8
Faulting application start time: 0x01da7e8e5ad765aa
Faulting application path: C:\Program Files (x86)\Boole & Partners\PolyBoard 7\Polyboard.exe
Faulting module path: unknown
Report Id: 4f22f7a8-df39-45fa-9341-f24634f3a235
Faulting package full name:
Faulting package-relative application ID:

Avatar
butnariu daniela
Forum Posts: 10
Subscriber Since:
March 23, 2024
sp_UserOfflineSmall Offline
7
March 25, 2024 - 8:27 am
sp_Permalink sp_Print

Dear Alex,

We already done the update to the latest version on website: 7.10u (we did the update after the issue appeared). The demo version (used on another laptop) is also 7.10u.

I should send you all the projects because none is working. The problem is not solved.

Avatar
Alex

Forum Posts: 1832
Subscriber Since:
January 20, 2017
sp_UserOfflineSmall Offline
6
March 25, 2024 - 7:57 am
sp_Permalink sp_Print

Never uninstall your software!

I Need your project for analysis for dev team!

If, Can you let me know your PB version?

Perhaps your demo version is most recent, and you need to update or reinstall software following the same process

Look on top Left to see your version 

More information for update here

>How do I update my software?

And if you can work properly on demo mode may be issue already resolved

Cheers, Alex

Avatar
butnariu daniela
Forum Posts: 10
Subscriber Since:
March 23, 2024
sp_UserOfflineSmall Offline
5
March 25, 2024 - 7:45 am
sp_Permalink sp_Print

Hello,

I can not attach a video because is to big.

Avatar
butnariu daniela
Forum Posts: 10
Subscriber Since:
March 23, 2024
sp_UserOfflineSmall Offline
4
March 25, 2024 - 7:35 am
sp_Permalink sp_Print

Hello,

Here is a video with the issue.

Regards,

Avatar
butnariu daniela
Forum Posts: 10
Subscriber Since:
March 23, 2024
sp_UserOfflineSmall Offline
3
March 25, 2024 - 7:23 am
sp_Permalink sp_Print

Thank you Alex,

The problem is not the project itself. I can open the same project in demo mode. The issue is happening for any project, also when I want to add a new cabinet. I think is linked to a missing resource in the window launching process. 

The last chance is to reinstall the soft. For that I need some guidance for not losing any data (like projects, methods etc).

Thanks,

Avatar
Alex

Forum Posts: 1832
Subscriber Since:
January 20, 2017
sp_UserOfflineSmall Offline
2
March 25, 2024 - 6:22 am
sp_Permalink sp_Print

Hi,

This is a rare typical crashing issue, unlike when windows recognises the blocked program when it recalculates

Can you send you Project for analysis,

 

Cheers, Alex

Avatar
butnariu daniela
Forum Posts: 10
Subscriber Since:
March 23, 2024
sp_UserOfflineSmall Offline
1
March 23, 2024 - 4:15 pm
sp_Permalink sp_Print

Hello,

We have a polyboard pro pp version 7 license and we have the fallowing issue:

– we can open a project but when we want to edit a cabinet the polyboard is closing without showing any message.

Thank you,

Forum Timezone: Europe/London
Most Users Ever Online: 286
Currently Online:
Guest(s) 24
Currently Browsing this Page:
1 Guest(s)
Top Posters:
Ness: 1939
Tom Cleaver: 162
mark nichols: 160
Conor Devoy: 139
brendan kavanagh: 136
Duayne Naugle: 130
Stu Robertson: 104
Zaheer Abbas: 97
Patrick Maylor: 63
Robert Coxhead: 63
Newest Members:
Ron D'Alessandro
Paul123
nathant@cambridgekitchens.co.uk
Jessica Kalbermatter
Vicky Hope
Stephen Vis
James
douaihytech
Emmanuel Sacco
MateiCL
Forum Stats:
Groups: 2
Forums: 7
Topics: 2167
Posts: 11777

 

Member Stats:
Guest Posters: 4
Members: 291
Moderators: 0
Admins: 11
Administrators: Stefan, Michel, Carole, Alex, admin, Laly, ipatrick, Crystal, Fatima, Darren, Isaac