Hi Jesper, I cannot see a file. Can you watch this short video, it shows you how to do it, thanks:

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Hi Jesper, thanks for posting. I saw you sent some emails asking how your new Premium Support subscription works, and regarding activating the software.

Just to confirm, you would only activate the software if you bought the software licence. If you did, we would give you an activation code so the software can generate the cut list, plans and DXF files. That’s the only difference between the free and paid/activated version of StairDesigner.

What you need to do is carry on using the free version of StairDesigner you already have. This comes with ALL design features. When your design is ready, upload it to the forum here and at that point ask us to generate the cut list, plans and DXF files. This processing service, plus expert help, is what you’ve paid for by becoming a Premium Support subscriber.

If you still have questions before you want the files – remember, you can only request 1 set of files for 1 project each month – ask those question on the forum before we send you the files.

I would suggest you upload your design now anyway. If you have any specific queries, please ask us.

If you want the files straight away, please confirm that, and we’ll send them to you on the forum.

All the best, Stefan