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Dear Ness,
My point was about the misleading file, and I hope you understood it. If I need to print at 1:1 scale it would be easier and faster to do so directly from dxf files. But same applies for you, once the plotter details are set (and I bet they are already set for such work).
The necessity of going through another CAD program implies the need to have one and not fulfilling the “All the manufacturing documents” promise. For 1:1 scale documents it is easier to explain the exception. However, it doesn’t go in the same way for CNC files.
Regards,
Daniel
October 4, 2012
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Hi Daniel,
I understand your frustration, but I would just like to point out that we don’t offer the PDF 1:1 print outs because the DXF files can easily be printed as 1:1 templates. Just load them into a CAD program do the page setup that suits and print.
The same goes for CNC files that can be tweaked in CAD and loaded directly into your CAM program that runs the machine.
Best regards,
Ness
November 8, 2013
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Hi Daniel, I refer you to my previous post, I’m sorry but we cannot offer you the templates free of charge. If you would like to order them, please request these and we’ll send you a payment link. Thanks
Dear Stefan,
I hope you agree that a false expectation is created by providing an example file which includes even the 1:1 pdf files, alongside with the CNC files. Especially when the first thing you see on the services page is the statement:
“All the manufacturing documents” means for a lot of people all you need to manufacture.
Only at the bottom of the page and with significantly smaller font you specify the exclusion of the 1:1 files, which I saw only now. I don not disagree they might require a bit of time to prepare.
I’m not sure what you meant by “Nor in fact are any other CNC files than DXF part by part. Michel has offered these to you as a courtesy.” I did not asked for (nor received) any CNC file, specifically because I’m still looking for a workshop capable to machine the parts. Still, would expect to be part of “All the manufacturing documents”
Best regards,
Daniel
November 8, 2013
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Hi Daniel, Premium Support includes access to the cut list and plan processing service StairFile. This service allows you to use StairDesigner without buying it. Plus you get access to exceptional technical support which I’m glad you’ve been able to access over a period of months.
Details of the StairFile service are provided here: https://wooddesigner.org/stair…..e-service/ and confirm what’s included and what is not.
Unfortunately, the 1:1 templates which take quite a bit of time to produce are not included. Nor in fact are any other CNC files than DXF part by part. Michel has offered these to you as a courtesy.
For information, you are entitled to the output for 1 project each month. You cannot carry this allocation over to subsequent months.
Thank you in advance for your understanding.
August 7, 2014
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Hi Daniel,
1:1 scale templates are not included. You can read this clearly on the website. I gave you the DXF files as you did not request a specific machine format for processing. If you need it I can provide it but the templates are not part of the package.
https://wooddesigner.org/stair…..e-service/
What you have are sample files on sd7 outputs. It is not advertised that 1:1 scale templates are part of the package. I can understand your point as it is described as a stair-designer project file.
I wil ask about this and revert to you asap.
Regards
Michel.
Hi Michel,
I find your comment extremely strange, especially that the sample package of the document which are supposedly generated when paying for a premium subscription includes not only 1:1 designs but also documents for specific CNC machines.
I paid so far 120 pounds and requested only 1 package, although I was supposed to have 1/month. Still, what I’m getting is different from what is advertised. I’m sure is a misunderstanding and you will provide an identical package with the one presented as example.
Daniel
August 7, 2014
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Hi Daniel,
1:1 scale templates are not included in the subscription. It is optional at 60 euro for the complete set. Let me know if you need it.
Regards
Michel
Thanks Michel,
For sure I will send pictures once is done – now entering the most difficult part, building it!
As I might encounter difficulties to find a workshop able to use the DXF files, are there in the zip file drawings at 1:1 scale (pdf) – to enable printing and cutting?
Best regards,
Daniel
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